Accessibility Complaint

Contact Information

Accessibility Issues

Complaint Details

Supporting Documents

Review and Submit

Applicant Contact Information

First name

Last name

Email address

Telephone number

Representative Contact Information

I am filing on behalf of myself I have or I am a representative

First name

Last name

Email address

Telephone number

Accessibility Issues

Blind / visual

Cognitive / developmental

Deaf / hearing

Mobility

Obesity

Respiratory

Severe allergies

Other...

Please describe your issue

Complaint Details

What transportation service provider(s) was involved in your complaint?

What happened?

Did you or your travel agent provide information to the transportation service provider about your disability or accommodation needs before you travelled?

Solutions, remedies and compensation

What solution are you looking for to resolve your complaint?

Compensation (new):
In some cases, the Agency may grant compensation to a person with a disability due to the barrier/incident.

Identify any expenses and lost wages related to the barrier/incident and include the amount you want to claim.

Explain the nature of the pain and suffering you experienced and include the amount you want to claim.

If you believe the barrier was the result of wilful or reckless practice, explain the reasons and include the amount you want to claim.

Supporting Documents

Documents related to your complaint
Please upload copies of any documents related to your complaint, such as: tickets, claim forms, receipts of expenses for reimbursement, medical documentation, correspondence between you and the transportation provider. For claims for lost wages, please include work attendance and salary records related to the incident.

Please do not include sensitive personal information such as your Social Insurance Number, personal financial data, and credit card numbers.:
If you have documents that you cannot upload, you can send them by mail or email. We will provide you with contact information after you submit this form.
We will follow up with you if we are missing any information.

Supporting Documents

Choose Files

Files must be less than: 20 MB
Allowed file types: pdf, doc, docx, gif, jpg, jpeg, png, xls, xlsx

Review and Submit

Personal information collection statement

I have read and understood the statement

Applicant Contact Information

First name
Last name
Email address
Telephone number

Representative Contact Information

I have or I am a representative
First name
Last name
Email address
Telephone number

Accessibility Issues

Blind / visual
Cognitive / developmental
Deaf / hearing
Mobility
Obesity
Respiratory
Severe allergies
Other...
Please describe your issue

Complaint Details

What transportation service provider(s) was involved in your complaint?

What happened?

Did you or your travel agent provide information to the transportation service provider about your disability or accommodation needs before you travelled?

Solutions, remedies and compensation

What solution are you looking for to resolve your complaint?

Identify any expenses and lost wages related to the barrier/incident and include the amount you want to claim.

Explain the nature of the pain and suffering you experienced and include the amount you want to claim.

If you believe the barrier was the result of wilful or reckless practice, explain the reasons and include the amount you want to claim.

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Accessibility Complaint

Review and Submit

Personal information collection statement

Applicant Contact Information

Representative Contact Information

Accessibility Issues

Complaint Details

Solutions, remedies and compensation

Supporting Documents